Monday, June 18, 2018

Brief Comparison between UberX/GrabCar & UberExec/GrabPremium

Most private hire drivers are on the UberX & GrabCar (Economy) platforms. Some have chosen to provide a more premium service on UberExec & GrabPremium with better cars and higher fares. Here is a...

Grab misleads Drivers on smoking ban

  As most PH drivers will know by now, a ban on smoking in PH vehicles while on a trip was announced earlier this week. Both Grab and Uber have sent out...

A follow-up to another case of abusive rider

A couple of days ago, we shared on Facebook about Mr A being abused by a rider on the Grab messaging platform. RoadTimes understand from a follow-up with Mr A after the incident,...

Grab rider threatens driver

RoadTimes was informed of an incident where Mr Wade, a Grab Driver was threatened by a rider. The incident happened when Mr Wade, accepted a ping and realised later that the request's note...

Grab riders with ridiculous demands

  As usual, unreasonable riders with unreasonable requests. Thanks Andrew for sharing!

Grab Server Down 16 May 2017, 2345hrs – 0020hrs

RoadTimes was alerted to a Grab system outage again. Drivers cannot go online or ending trip. Seems to be the same problem as yesterday. We have reported the issue to Grab Singapore....

Grab rewards loyal drivers with lower incentives

Grab has taken a page out of Uber's playbook by rewarding their most loyal drivers with poorer incentives this week. S, a driver who does not want to be named, received...

Tobacco & Alcohol Regulations

While you probably don't have open cans of beer lying around in your car, you should know that offering tobacco & alcohol to your riders is illegal even if it is free. Most drivers...

Grab riders should see this – THE REMINDER EDITION

This week in our periodical edition of ridiculous and irritating (though funny sometimes) screenshots of Grab riders' request notes, we concluded the following: Many riders (and some drivers) still do not...

Private hire services score well once again on commuter satisfaction survey

The Singapore Management University’s Institute of Service Excellence released its survey on commuter satisfaction report on Wednesday (Sept 27). The survey was conducted between April and July this year and polled a total...
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